Delivery Manager

This product overview covers Delivery Manager by Safari SOP, a secure way to send responsive documents with built-in cost recovery and delivery tracking. It starts with the problem: once a team assembles responsive documents, the delivery options are unsecured email, costly paper print-outs, thumb drives that violate security policy, or cumbersome FTP sites. The result is inefficient, non-compliant, and expensive.

Key points

• A secure online delivery portal is created automatically for each response, and ServePort emails two-factor access instructions and scheduled reminders to the recipient.
• Portals have no file size or type limits, and data is encrypted at rest and in transmission. You can manage expiration or keep a portal open for rolling productions.
• An optional paywall adds pre-configured invoices to the portal, supports custom billing for one-offs or negotiated fees, deducts prepayments automatically, and collects payment before the documents can be downloaded.
• 46% of all deliveries are to government entities, including the DOJ, FBI, SEC, IRS, and state and local agencies. The issuer needs only a browser and an Internet connection.

Common questions

What does Delivery Manager track for each delivery?

In Delivery Manager, the delivery details show the name, date, and time of portal access, payment receipt, document download, and the portal's final closing or expiration. Reports let you monitor all active portals, and the audit history eliminates discrepancies or disputes surrounding responses.

How can a company recover the costs of responding to subpoenas?

The overview explains why many companies give up: getting reimbursed means generating invoices, sending reminders, collecting payments, and passing them to accounting. Delivery Manager generates the invoice automatically and requires the recipient to pay through a credit card paywall before accessing the responsive documents, which the overview calls a simple, immediate, and guaranteed cost-recovery solution.

Do government agencies use an online delivery portal?

Yes. Issuers of all types, including government and law enforcement agencies, use Safari SOP to pick up documents, and government entities receive 46% of all deliveries.

How does Delivery Manager keep responses secure?

Each response gets its own portal with two-factor access instructions, data is encrypted at rest and in transmission, and you control when the portal expires. It replaces unsecured email, thumb drives that violate security policy, and cumbersome FTP sites.