ServePort by Safari
  • Overview

    WELCOME

    At Safari, we combine unified workflows, automation, and AI to help legal process teams work faster, reduce risk, and improve compliance.

    With newly-established data formats and AI, this is an exciting time for transformation—here’s how we’re redefining legal order processing. Learn More

    WORKFLOWS, AUTOMATION, AND AI

    Workflows Start with Intake
    Introducing ServePort: The service of process platform     Seamless Workflow Automation
    Enable your team to operate at a whole new level     Secure & Integrated AI
    Enhancing, not replacing, legal workflows and decisions

    WHY CUSTOMERS CHOOSE SAFARI

    Purpose-built
    The industry's best levy & subpoena response solutions     ROI and Risk Reduction
    Transformation that cuts costs and reduces risk     Industry Leader in Legal Order Processing
    Trusted by Fortune 5 companies and financial institutions
  • PRODUCTS

    The ServePort Difference

    Whether your team manages levies, subpoenas, or all served documents, every solution we provide leverages the power of the ServePort® platform

    Capture data at the source, streamline workflows, and automate manual tasks with next-generation tools—that's the power of ServePort. Learn More

    Solutions

    Levy Manager
    Transformation with integrated automation and AI     Subpoena Manager
    Take control of processing and communication     Delivery Manager
    Securely send responsive docs with cost recovery     Central Intake Manager
    Capture, review, and route incoming legal service

    Additional Workflows

    Law Enforcement Requests
    Optimized for faster intake & turnaround     Service on Offices & Branches
    Internal portals routed directly to HQ     HR Requests & Wage Garnishments
    Delivered to designated systems / teams     Customer Portals
    Streamlined for request intake & response
  • Companies

    Companies choose Safari

    Why have 3 of the 5 largest employers in the U.S. chosen Safari? Because we offer easy to implement, purpose-built solutions that seamlessly integrate with existing systems. Learn More

    Explore The Benefits

    Executives Team Managers Front-line Users

    Jump in the Jeep

    How to Buy How to Implement How to Integrate

    Featured

    Safari Executive Overview
    Safari is the only purpose-built solution for teams handling account garnishments, levies, subpoenas, and doc requests. Read Now

  • Law Firms

    ServePort For Law Firms

    ServePort® is a state-of-the art solution to instantly serve documents electronically—anytime at no cost. Upon upload, you'll instantly receive confirmation of receipt in compliance with all legal requirements. That's fast, convenient, and free. Learn More

    Overview

    What is ServePort? Benefits to Law Firms Tools and FAQs

    Featured

    Getting Started:
    How to use ServePort
    A step-by-step walkthrough of how to serve documents and download responses using ServePort—the legal industry's fastest growing served document platform. Read Now

  • Resources

    Product Research

    Case Studies Video Demos Product Collateral

    Practice Insights

    On-demand Webinars Best Practices Blog News Articles

    Featured

    The 2024 Safari
    Subpoena Cost Recovery Index

    The Industry Standard for Measuring Subpoena Cost Recovery Across the U.S. View Now

  • About Us

    Our Company

    About Safari SOP Leadership Partners

    Our Background

    If the animals look familiar it's because we're the same team that built Serengeti Tracker (Sold to Thomson Reuters in 2010), the world's largest and #1 rated legal e-billing and matter management system. Today, we're back at it solving more legal challenges.

    What We Do

    At Safari SOP, we transform the way companies receive and process high volumes of served documents (like 3rd-party subpoenas, account garnishments, levies, etc.), by providing the industry's best SDM platform and solutions. Learn More

DEMO
SUBPOENA RESPONSE

Red Robin International

How a large employer reduced the burden of subpoenas response

Red Robin Restaurant
For a company in a high-turnover industry, a lot of employees means a lot of subpoenas and records requests. Legal ops teams find a way to respond, but the process is usually clunky and takes up too much time and money. When their Legal Tracker salesperson recommended Safari SOP, Red Robin decided to look into how they could do better.

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THE CHALLENGE
Manual response with limited resources

With a small legal team, Red Robin always looks for efficiencies, and subpoena responses were taking up too much time. The company receives subpoenas via registered agent, mail, fax, and service at restaurants —which complicates intake and routing. Oversight presented another challenge: without a shared system, managers had no simple way to either see the team’s overall workload or check on a specific response.
For individual team members, every step was manual, including drafting routine correspondence and declarations. Doing their work and tracking it also duplicated effort, as they recorded progress in spreadsheets, stored response documents in network drive folders, and kept paper copies of productions. For each response, they prepped and shipped a FedEx package. They focused on getting accurate responses out the door, with no time to invoice and pursue cost recovery.

CLIENT PROFILE
Red Robin International

Red Robin Logo
HEADQUARTERS
Denver, Colorado
EMPLOYEES
23,000
OLD PROCESS
Tracked with spreadsheets
OLD DELIVERY
Email or FedEx package
OLD INVOICING
none
“Prior to Safari, responding to subpoenas took a lot of effort, and we knew we were leaving money on the table.”
Christina Santangelo photo Christina Santangelo
Litigation Manager,
Red Robin
Safari SOP
SOP Response Simplified
sales@safariSOP.com425.298.3620
© Safari SOP
All Rights Reserved

Red Robin International
How a large employer reduced the burden of subpoenas response

“As a large employer with a small legal team, we need to punch above our weight. With the pivot to a mostly remote work environment, paper-based processes and makeshift systems are more inefficient and dangerous than ever. Safari is addressing our specific needs, not just at the GC level, but more importantly at the team’s level. It makes their life easier.”
Michael Kaplan photo Michael Kaplan
Chief Legal Officer,
Red Robin

THE SOLUTION
Replace manual processes with Safari

Using Safari to automate work they used to do manually, is saving Red Robin significant time and effort.
CENTRALIZED SYSTEM
  • Red Robin now tracks all key details in a single system. They store correspondence and response docs in the same system, with no need to keep separate copies.
  • Safari’s workflow simplifies internal communication, QA, and legal review.
  • Safari captures all actions taken, so there’s no need to separately record status or progress.
AUTOMATED CORRESPONDENCE
  • Red Robin auto-generates standard email messages to issuers (for example, acknowledging receipt and estimating fees to respond).
  • Forms (for example, custodian declarations) are now stored as templates and auto-populated in Safari.
INTEGRATED ONLINE DELIVERY
  • Instead of shipping responses, Red Robin uses Safari’s built-in portal. The system sends login credentials to the issuer and makes responsive documents available for download.
RECOVERING COSTS
  • With guidance from Safari data about other companies’ response fees, Red Robin developed a cost recovery policy and fee schedule.
  • Using Safari’s automated invoicing and collection, they now average over $100 recovered per subpoena.
“Safari is saving us about 30-60 minutes per subpoena. The template feature is so intuitive. I pick which letter we want to send, and it sends!”
Christina Santangelo photo Christina Santangelo
Litigation Manager,
Red Robin

CONCLUSION
Safari SOP makes it possible

Safari is the first system designed specifically to meet the challenges of routine information requests. It’s a simple-to-deploy alternative that is providing quantifiable benefits to customers. In fact, Safari might be your law department’s easiest opportunity for process improvement.

NEXT STEPS

  • Schedule a conversation with a Safari workflow specialist or live demo of the system over Zoom: SafariSOP.com/demo
  • Contact Safari Sales at sales@safariSOP.com or 425.298.3620
  • View more resources in the Safari Watering Hole
Safari SOP
SOP Response Simplified
sales@safariSOP.com425.298.3620
© Safari SOP
All Rights Reserved
Safari SOP Logo

Safari streamlines the work involved in delivering, processing, and responding to high-volume matters like subpoenas, levies, and other information requests—all from one, online Served Document Management (SDM) platform.

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