SUBPOENA RESPONSE: MACU & Logix Credit Union

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THE CHALLENGE
Working with disjointed processes
that rely on outdated technology

Like most companies, Logix Credit Union and Mountain America Credit Union were doing the best they could with manual processes that relied on 1990s technology. No purpose-built system was available to manage their responses, so the only options were to either invest in expensive, custom-developed software or make do with their existing programs and resources.

Both Logix and Mountain America tracked requests with manual entry in spreadsheets, created folders to collect and vet responsive documents, and delivered responses using email, couriers or SFTP. To try and get their costs reimbursed, they had to manually create invoices and then track down payment from issuers. For Logix, pursuing a small response fee wasn’t worth the effort unless they used a courier for delivery. Mountain America billed more often, but collection results were mixed and following up on payment created more work.

CLIENT PROFILE

COMPANY

Logix Federal Credit Union

HEADQUARTERS

San Diego, California

OLD PROCESS

Tracked with spreadsheets

OLD DELIVERY

Email or FedEx package

OLD INVOICING

Manually, and only for responses delivered via FedEx

COMPANY

Mountain America Credit Union

HEADQUARTERS

Salt Lake City, Utah

OLD PROCESS

Tracked with spreadsheets

OLD DELIVERY

SFTP file transfer

OLD INVOICING

Quicken payment request

Safari SOP
SOP Response Simplified

sales@safariSOP.com425.298.3620

MACU & Logix Credit Union
Transforming subpoena response at financial institutions

“We weren’t looking for a subpoena response system and didn’t know that a system like Safari existed. It’s worked really well for us. It’s easy to use and the ability to audit the entire process is important.”

Jonathan Rupp
General Counsel,
Mountain America

THE SOLUTION
Simplifying with updated technology

In response to these challenges, Logix and Mountain America both discovered a better way with Safari SOP. They’ve identified at least five major benefits.

SIGNIFICANT TIME SAVINGS

Using Safari to automate previously manual processes, both credit unions estimate that they are saving 30-45 minutes per request.

Quickly routing for attorney approval within the system
Auto-generating standard documents and communications (e.g., custodian declaration or acknowledgement to issuer)
Making responses available using the built-in ServePort^® portal, eliminating separate setup and payment for delivery
Auto-generating invoices and presenting them in the portal rather than sending them
Collecting credit card payment in the system when the issuer downloads the response, so there’s no need for follow up

“Our motto is ‘smarter banking,’ and our legal process team is working smarter with Safari. We’ve eliminated tracking in spreadsheets and automated our subpoena response processes. And because invoicing and payment are so simple, we’ve also increased collections.”

Nick Mitchell
Vice President, Legal Affairs,
Logix

SECURE, INTEGRATED ONLINE DELIVERY

Safari’s built-in portal automatically sends login credentials to the issuer and makes responsive documents available for download

IMPROVED COST RECOVERY

Logix previously sought cost recovery only if a response was delivered via FedEx (versus email). Now, with consistent invoicing, their average recovery has increased by 50%.
Mountain America increased average cost recovery per info request from $24 to $96.

“Prior to Safari, we were recovering about 60% of what we invoiced. As part of our implementation, we learned we weren’t billing enough to cover our response costs. And now that we’ve automated collections, we’re recovering nearly 4 times as much.”

Amanda Sundell
Legal Processing Specialist,
Mountain America

Safari SOP
SOP Response Simplified

sales@safariSOP.com425.298.3620

MACU & Logix Credit Union
Transforming subpoena response at financial institutions

AUTOMATED TRACKING AND REPORTING

Within each request, every action is captured in the audit history, including what documents were provided, when the issuer accessed them, and when the invoice was paid
All information is reportable (e.g., request types, costs recovered, and trends).

“It’s not like you need training. Setting up Safari was a breeze. After a short walk-through call, we started processing subpoenas right away.”

Christina DiBianca
Legal Support Analyst,
Logix

Hear how ServePort streamlined Mountain America's subpoena response process.

QUICK IMPLEMENTATION, IMMEDIATE BENEFITS

Logix completed the entire process—technical review, contract review, system setup, and training—in 3 weeks.
Mountain America’s roll-out of single sign-on involved a 30-minute technical meeting. They then went live following a 90-minute implementation and training call.

CONCLUSION
Safari SOP makes it possible

Safari is the first system designed specifically to meet the challenges of routine information requests. It’s a simple-to-deploy alternative that is providing quantifiable benefits to customers. In fact, Safari might be your law department’s easiest opportunity for process improvement.

“Last month we used the Safari ServePort portal to deliver over 1,100 responsive files. It was so easy, and we have a built-in audit record of everything. I can’t imagine going back to our old system.”

Amanda Sundell
Legal Processing Specialist,
Mountain America

NEXT STEPS

Schedule a conversation with a Safari workflow specialist or live demo of the system over Zoom: SafariSOP.com/demo
Contact Safari Sales at sales@safariSOP.com or 425.298.3620
View more resources in the Safari Watering Hole

Safari SOP
SOP Response Simplified

sales@safariSOP.com425.298.3620

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