Levy Manager

This product overview explains how Levy Manager by Safari SOP automates levy and account garnishment processing for financial institutions. It starts with a question: how do you manage the competing tensions of legal risk (seizing funds fast) and compliance (seizing the right amounts)? For most financial institutions, managing levies is a manual, time-consuming process that adds compliance stress and workload.

Key points

• Electronic intake creates matters automatically with the legal order data already filled in. Agencies and garnishors connect to the ServePort portal, which removes manual data entry.
• Levy Manager handles levies in the X9.129 format, as PDFs, or in other formats. Paper levies can be scanned, and Levy Manager uses AI to capture and process the data.
• Automated responses cover duplicate levies, no customer, no accounts, no funds, and funds seized.
• Core system integration (through Pro Services) can automate subject lookup, account lookup, seizing funds, and charging the customer processing fee. It is optional: electronic levy intake delivers significant benefits without it.
• Oversight includes compliance and duplicate alerts, captured exemption data, custom reports and exports, and an audit history of all changes.

Common questions

How can a financial institution handle garnishment orders at scale?

The overview describes teams stretched to full capacity and working overtime to respond to large batches, and asks whether high volume and disparate intake are being met by adding staff or extending work hours. Levy Manager's approach is to take orders in electronically, pre-populate each matter, and resolve them with automated or one-click responses. The result the overview names is faster response times, fewer errors, and less risk.

How does Levy Manager process a garnishment order on a customer account?

Levy Manager organizes the work in three stages. Intake accepts electronic levies in all formats, external portals for garnishments, an internal portal for branches and offices, and original levies and modification orders, with de-duplication, linking, and follow-up requests during triage. Processing tracks the seizure of funds and payments, partial and full releases, garnishor fees, exemptions, and restriction state alerts, with template correspondence, notes, and escalation tools. Automation then sends the response.

How can a financial institution reduce errors and penalties in levy processing?

Use compliance features to apply policies and audit procedures the same way every time. The overview points to the type of $10M penalty imposed on Bank of America as the risk to avoid. Levy Manager flags potential compliance issues and duplicates, captures exemption data for compliance review and audits, and keeps an audit history of all changes.

What if agencies or sheriff's offices only serve paper?

If an agency can produce a PDF of the levy, it can submit it electronically. If it only sends paper, you can scan it and let Levy Manager capture the data. Safari SOP also works with sheriff's offices to have them serve electronically, and where that is not possible, branch offices can use the ServePort internal portals to transfer the order directly to the proper levy destination.