> Markdown copy of https://www.safarisop.com/resources/cust-redrobin.html for AI agents. > Index of every page on this site: https://www.safarisop.com/llms.txt ##### SUBPOENA RESPONSE # Red Robin International ## How a large employer reduced the burden of subpoena response ![Red Robin Restaurant](https://www.safarisop.com/img/i-RedRobin.webp) For a company in a high-turnover industry, a lot of employees means a lot of subpoenas and records requests. Legal ops teams find a way to respond, but the process is usually clunky and takes up too much time and money. When their Legal Tracker salesperson recommended Safari SOP, Red Robin decided to look into how they could do better. #### **THE CHALLENGE** Manual response with limited resources * * * With a small legal team, Red Robin always looks for efficiencies, and subpoena responses were taking up too much time. The company receives subpoenas via registered agent, mail, fax, and service at restaurants —which complicates intake and routing. Oversight presented another challenge: without a shared system, managers had no simple way to either see the team’s overall workload or check on a specific response. For individual team members, every step was manual, including drafting routine correspondence and declarations. Doing their work and tracking it also duplicated effort, as they recorded progress in spreadsheets, stored response documents in network drive folders, and kept paper copies of productions. For each response, they prepped and shipped a FedEx package. They focused on getting accurate responses out the door, with no time to invoice and pursue cost recovery. #### **CLIENT PROFILE** Red Robin International * * * ![Red Robin Logo](https://www.safarisop.com/img/logo/l-redrobin.webp) **HEADQUARTERS** Denver, Colorado **EMPLOYEES** 23,000 **OLD PROCESS** Tracked with spreadsheets **OLD DELIVERY** Email or FedEx package **OLD INVOICING** _none_ “Prior to Safari, responding to subpoenas took a lot of effort, and we knew we were leaving money on the table.” ![Christina Santangelo photo](https://www.safarisop.com/img/h-Christina_Santangelo.webp) **Christina Santangelo** Litigation Manager, Red Robin * * * Safari SOP Transforming Legal Order Processing [sales@safariSOP.com](mailto:sales@safarisop.com) [425.298.3620](tel:4252983620) © Safari SOP All Rights Reserved Red Robin International How a large employer reduced the burden of subpoena response * * * “As a large employer with a small legal team, we need to punch above our weight. With the pivot to a mostly remote work environment, paper-based processes and makeshift systems are more inefficient and dangerous than ever. Safari is addressing our specific needs, not just at the GC level, but more importantly at the team’s level. It makes their life easier.” ![Michael Kaplan photo](https://www.safarisop.com/img/h-Michael_Kaplan.webp) **Michael Kaplan** Chief Legal Officer, Red Robin #### THE SOLUTION Replace manual processes with Safari Using Safari to automate work they used to do manually, is saving Red Robin significant time and effort. ###### CENTRALIZED SYSTEM - Red Robin now tracks all key details in a single system. They store correspondence and response docs in the same system, with no need to keep separate copies. - Safari’s workflow simplifies internal communication, QA, and legal review. - Safari captures all actions taken, so there’s no need to separately record status or progress. ###### AUTOMATED CORRESPONDENCE - Red Robin auto-generates standard email messages to issuers (for example, acknowledging receipt and estimating fees to respond). - Forms (for example, custodian declarations) are now stored as templates and auto-populated in Safari. ###### INTEGRATED ONLINE DELIVERY - Instead of shipping responses, Red Robin uses Safari’s built-in portal. The system sends login credentials to the issuer and makes responsive documents available for download. ###### RECOVERING COSTS - With guidance from Safari data about other companies’ response fees, Red Robin developed a cost recovery policy and fee schedule. - Using Safari’s automated invoicing and collection, they now average over $100 recovered per subpoena. “Safari is saving us about 30-60 minutes per subpoena. The template feature is so intuitive. I pick which letter we want to send, and it sends!” ![Christina Santangelo photo](https://www.safarisop.com/img/h-Christina_Santangelo.webp) **Christina Santangelo** Litigation Manager, Red Robin #### CONCLUSION Safari SOP makes it possible Safari is the first system designed specifically to meet the challenges of routine information requests. It’s a simple-to-deploy alternative that is providing quantifiable benefits to customers. In fact, Safari might be your law department’s easiest opportunity for process improvement. ## NEXT STEPS - Schedule a conversation with a Safari workflow specialist or live demo of the system over Zoom: [SafariSOP.com/demo](https://www.safarisop.com/demo/) - Contact Safari Sales at [sales@safariSOP.com](mailto:sales@safarisop.com) or [425.298.3620](tel:4252983620) - View more resources in the [Safari Watering Hole](https://www.safarisop.com/resources/) ## RELATED RESOURCES - [Subpoena Manager: Introductory Demo](https://www.safarisop.com/resources/demo-sub_intro.html) - [Subpoena Manager Demo: A Closer Look](https://www.safarisop.com/resources/demo-sub_overview.html) - [Subpoena Manager Product Overview (PDF)](https://www.safarisop.com/resources/doc-overview_subpoena.html) * * * Safari SOP Transforming Legal Order Processing [sales@safariSOP.com](mailto:sales@safarisop.com) [425.298.3620](tel:4252983620) © Safari SOP All Rights Reserved