> Markdown copy of https://www.safarisop.com/resources/cust-macu_levy.html for AI agents.
> Index of every page on this site: https://www.safarisop.com/llms.txt

##### SUBPOENA RESPONSE

# Mountain America Credit Union

## Transforming a paper avalanche into electronic levy intake

#### **SUMMARY**

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**The Paper Problem**
Manual levy handling strained Mountain America with manual data entry, overtime, and the risk of delays.

**Trusted Partnership**
Safari’s unique expertise in national standards and growing network of connected agencies enabled a shift to electronic intake and automation.

**Seamless Transformation**
Safari’s intake platform, ServePort®, enables digital intake from all agencies, creating the foundation for “No Touch” Legal Response.

#### **THE CHALLENGE** Paper levies create inefficiency and risk

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Mountain America was receiving government agency levies and garnishments primarily in paper, delivered by mail or dropped at various locations. Each had to be scanned, routed, and keyed in by hand, straining the team during high-volume periods.

The obvious solution was electronic intake with automated data capture, but that vision seemed out of reach. Faxes and agency portals weren’t real progress, often requiring even more manual effort than paper. And while Mountain America had heard of the national X9.129 electronic levy standard, they didn’t know how to implement it — and most agencies still can’t deliver in that format.

“I’m consistently impressed with how Safari is continually improving our processes. Thanks to the ServePort Network, levies from most government agencies now come straight into our system electronically—no scanning, no manual entry, and no more jars of removed staples. It’s taken a huge burden off our team. **Feel free to toot all the horns! You guys rock!**”

![Justin Henderson photo](https://www.safarisop.com/img/h-henderson.webp) **Justin Henderson**
Risk Insurance, Legal Process,
and Contract Manager, Legal Team
**Mountain America Credit Union**

#### **CLIENT PROFILE**

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![Mountain America Credit Union Logo](https://www.safarisop.com/img/logo/l-macu.webp)

-   1.35+ Million Members
-   100+ branch offices
-   Mountain west states

Mountain America Credit Union is one of the largest credit unions in the U.S. with over $21.2 billion in assets. Known for its full-service offerings—from everyday banking to mortgage, insurance, and wealth management—Mountain America prides itself on empowering members to achieve their financial goals.

* * *

Safari SOP
Transforming Legal Order Processing

[sales@safariSOP.com](mailto:sales@safarisop.com) [425.298.3620](tel:4252983620)

© Safari SOP

All Rights Reserved

Mountain America Credit Union
Transforming a paper avalanche into electronic levy intake

* * *

#### THE SOLUTION From Paper to Structured Data

#### ServePort® Network + Levy Manager™

Safari gave Mountain America a way to finally escape paper. At the core is ServePort, a platform enabling an expanding network of levy exchanges with government agencies. Together, ServePort and Levy Manager transform levies in any format into structured X9.129 data—no scanning, no rekeying, no delays.

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#### Why it Works

-   ServePort adapts to each agency’s format (X9.129, JSON, PDF, fax, and more)
-   Microsoft Azure AI converts unstructured files into X9.129-compliant data
-   One consistent intake process—without waiting for agencies to modernize
-   Only solution that satisfies legal service requirements and X9 workflows

#### The IT/Operations Advantage

-   Building your own network = dozens of one-off projects
-   Safari’s network is already expanding at scale
-   Safari provides 100% of the maintenance and support to agencies
-   Less cost, less risk, and a foundation for no-touch levy™ processing

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#### Safari’s Industry Leadership & Vision

With leadership in national standards development, Safari is trusted across government and financial services as the authority in electronic legal orders. **Today, customers already cut garnishment processing time by 15 minutes or more with no paper, no manual entry, and expanding benefits across every order type.** Our ultimate goal is No Touch Legal Response™, where even complex attachment orders involving fund seizures are handled without human touch.

## NEXT STEPS

-   Schedule a conversation with a Safari workflow specialist or live demo of the system over Zoom: [SafariSOP.com/demo](https://www.safarisop.com/demo/)
-   Contact Safari Sales at [sales@safariSOP.com](mailto:sales@safarisop.com) or [425.298.3620](tel:4252983620)
-   View more resources in the [Safari Watering Hole](https://www.safarisop.com/resources/)

## RELATED RESOURCES

-   [Red Robin: Employer Subpoena Response](https://www.safarisop.com/resources/cust-redrobin.html)
-   [Subpoena Manager: Introductory Demo](https://www.safarisop.com/resources/demo-sub_intro.html)
-   [Subpoena Manager Demo: A Closer Look](https://www.safarisop.com/resources/demo-sub_overview.html)

* * *

Safari SOP
Transforming Legal Order Processing

[sales@safariSOP.com](mailto:sales@safarisop.com) [425.298.3620](tel:4252983620)

© Safari SOP

All Rights Reserved