CASE STUDY

How a large employer reduced the burden of responding to subpoenas

Red Robin Restaurant
For a company in a high-turnover industry, a lot of employees means a lot of subpoenas and records requests. Legal ops teams find a way to respond, but the process is usually clunky and takes up too much time and money. When their Legal Tracker salesperson recommended Safari SOP, Red Robin decided to look into how they could do better.

THE CHALLENGE
Manual response with limited resources


With a small legal team, Red Robin always looks for efficiencies, and subpoena responses were taking up too much time. The company receives subpoenas via registered agent, mail, fax, and service at restaurants —which complicates intake and routing. Oversight presented another challenge: without a shared system, managers had no simple way to either see the team’s overall workload or check on a specific response.
For individual team members, every step was manual, including drafting routine correspondence and declarations. Doing their work and tracking it also duplicated effort, as they recorded progress in spreadsheets, stored response documents in network drive folders, and kept paper copies of productions. For each response, they prepped and shipped a FedEx package. They focused on getting accurate responses out the door, with no time to invoice and pursue cost recovery.

CLIENT PROFILE
Red Robin International


Red Robin Logo
HEADQUARTERS
Denver, Colorado
EMPLOYEES
23,000
OLD PROCESS
Tracked with spreadsheets
OLD DELIVERY
Email or FedEx package
OLD INVOICING
none
“Prior to Safari, responding to subpoenas took a lot of effort, and we knew we were leaving money on the table.”
Christina Santangelo
Litigation Manager, Red Robin

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