CASE STUDY

How two credit unions transformed their subpoena response process

To Kill a Mockingbird
“Better be careful he doesn’t hand you a subpoena.”
Harper Lee, To Kill a Mockingbird
The warning may be sound, but most financial institutions can’t avoid being handed a subpoena—often many times a day. Each one requires intake and assessment, then collecting and securely delivering responsive documents. Requests proliferate, and it becomes a challenge to respond properly and on time.

THE CHALLENGE
Working with disjointed processes
that rely on outdated technology


Like most companies, Logix Credit Union and Mountain America Credit Union were doing the best they could with manual processes that relied on 1990s technology. No purpose-built system was available to manage their responses, so the only options were to either invest in expensive, custom-developed software or make do with their existing programs and resources.
Both Logix and Mountain America tracked requests with manual entry in spreadsheets, created folders to collect and vet responsive documents, and delivered responses using email, couriers or SFTP. To try and get their costs reimbursed, they had to manually create invoices and then track down payment from issuers. For Logix, pursuing a small response fee wasn’t worth the effort unless they used a courier for delivery. Mountain America billed more often, but collection results were mixed and following up on payment created more work.

CLIENT PROFILE


Logix Federal Credit Union Logo
COMPANY
Logix Federal Credit Union
HEADQUARTERS
San Diego, California
OLD PROCESS
Tracked with spreadsheets
OLD DELIVERY
Email or FedEx package
OLD INVOICING
Manually, and only for responses delivered via FedEx
Mountain America Credit Union Logo
COMPANY
Mountain America Credit Union
HEADQUARTERS
Salt Lake City, Utah
OLD PROCESS
Tracked with spreadsheets
OLD DELIVERY
SFTP file transfer
OLD INVOICING
Quicken payment request

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